About Me
I’m a passionate Technical Architect with 15+ years of experience in designing, building, and scaling enterprise-grade SaaS applications at Zoho, including the Customer Experience Suite and AI-powered Customer Service platforms trusted by top Organizations around the world.
Now, I’m an entrepreneur bootstrapping my own enterprise solutions company and also work as a Technical Architect and Consultant, helping organizations build modern, AI-enabled SaaS products and plaforms.
My expertise lies in building intelligent, scalable, secure, and high-performance platforms that drive business efficiency and digital transformation, combining technical excellence with a strategic approach to long-term product success.
Experience
Founder
Bootstrapping.....
- Identifying market opportunities and developing a strategic vision for the company.
- Building a talented team of professionals who share my passion for innovation and excellence.
- Designing and developing enterprise-grade SaaS applications that leverage AI to drive business efficiency.
- Establishing strong relationships with early customers and partners to validate product-market fit.
- Focusing on creating scalable, secure, and high-performance solutions that meet the evolving needs of businesses.
Member Leadership Staff
Zoho Corporation
- AI-Powered Customer Service Assistant: Developed an intelligent assistant featuring automated problem identification, an NLP-driven Answer Bot, customer sentiment analysis, and anomaly detection to enhance customer support experience.
- Intelligent Conversational Agent Platform: Created an innovative, real-time conversational self-service platform that empowers organizations to build custom conversational agents, significantly improving customer engagement and satisfaction.
- Instant Messaging Platform: Built a dedicated platform for instant messaging channels, enabling seamless customer communication through popular platforms like WhatsApp, Facebook, Telegram, Line, and WeChat, with integration into various business applications.
Member Technical Staff
Zoho Corporation
- Help Desk Features: Contributed to the development of core Help Desk features, and built dedicated Mail and Social Media channels to streamline processes and diversify communication for personalized customer engagement.
- Security & Data Integrity: Participated in the implementation of robust authentication mechanisms to safeguard customer information and enhanced web application security standards to fortify applications against potential threats.
- Gamification for Business Applications: Involved in the design and implementation of gamification within business applications to boost user engagement, motivation, and productivity through an element of fun and competition.
- Real-Time Communications: Part of the team that introduced a real-time data bus to facilitate efficient server communications, significantly improving data transfer, processing capabilities, and overall operational efficiency.
- Micro Services Architecture: Played a key role in implementing a Micro Services architecture for core modules, ensuring improved scalability, easier maintenance, and streamlined updates across applications.
Projects
AI-Powered Customer Service Assistant
Built an Intelligent assistant from scratch to enhance the customer support experience within Customer Service Platform. Our Assistant goes beyond standard support tools, offering automated problem identification, an Answer Bot driven by NLP, customer sentiment analysis, and anomaly detection. This suite empowers organizations to deliver efficient and personalized customer support.
Intelligent Conversational Agent Platform
An innovative Agent building platform, which empowers organisations to create custom conversational Agents. This real-time conversational self-service platform ensures that customers can access the assistance they need promptly and precisely when they need it. With this agent platform, we helped Organisations to significantly improve their customer engagement and satisfaction.
Instant Messaging Platform for Business
A dedicated platform for instant messaging channels, enables organisations to communicate with their customers through popular messaging platforms like WhatsApp, Facebook, Telegram, Line, WeChat, and more. The integration of this platform with various business applications streamlines communication, making customer engagement efficient and seamless.
Customer Service Platform
I contributed to the development of essential Help Desk features and modules, helping streamline customer support processes. Additionally, I played a key role in implementing Social Media and Mail channels, enhancing personalized and accessible communication with customers while effectively managing inquiries, feedback, and overall customer interactions across multiple platforms.
Web Application Security
I contributed to implementing robust authentication mechanisms and strengthening web application security standards to protect customer data and ensure data integrity. My work focused on fortifying applications against potential threats and vulnerabilities, enhancing overall system security, and building trust through secure, reliable, and resilient enterprise-grade platforms.
Gamification for Business Applications
In order to boost user engagement and motivation within our business applications, I was involved in the design and implementation of Gamification features. This brought an element of fun and competition to our applications, driving productivity and customer satisfaction.
Scalable Architecture & Real-Time Systems
I contributed to implementing a real-time data bus to enhance server communications and improve data transfer and processing efficiency. Additionally, I designed and implemented a Microservices architecture for core modules, ensuring scalability, easier maintenance, and faster updates, ultimately boosting overall operational performance and system reliability.